Terms & Conditions

    Effective 21st September 2023

    PLEASE READ THE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE AND ASSOCIATED SERVICES

    This website, including all content made available through the website, (“Site”) is owned and operated by The Collect Group Limited and its associated trading names. The services and products (“Services”) provided to you are subject to the following notices, terms, and conditions. Unless otherwise agreed in writing with The Collect Group Limited, your agreement with The Collect Group Limited will always include, at a minimum, the terms and conditions set out in this document and our privacy policy. These terms and the Privacy Policy form a legally binding agreement between you and The Collect Group Limited regarding your use of The Collect Group Limited’s Services. It is important that you take the time to read them carefully. The Collect Group Limited is committed to protecting the privacy of your personal information and that of your customers. By using the service, you acknowledge and agree that The Collect Group Limited’s collection, usage and disclosure of this personal information is governed by our Privacy Policy.

    Collectively, this legal agreement is referred to below as the “Terms.” The Collect Group Limited may, from time to time, modify, amend, or supplement these Terms, and post those changes on the Terms of Service page. If you maintain an account balance or credit facility with The Collect Group Limited, under its The Collect Group Limited Carrier Services product, you hereby agree to and consent to the terms provided in Appendix A which immediately follows these Terms, and shall become a part of these Terms. Modifications, amendments or supplements to these Terms shall automatically be effective seven (7) days after The Collect Group Limited has posted the modifications, amendments or supplements. If you do not agree to be bound by (or cannot comply with) these Terms, including the Terms as modified, amended or supplemented, you agree that your sole remedy is to cease using the Services by cancelling your account. Your continued use of the Services constitutes your agreement to be bound by the Terms, including Terms as modified, amended or supplemented.

    Both you and The Collect Group Limited agree, with the limited exceptions noted below and as further provided below, to resolve all disputes between you and The Collect Group Limited through binding arbitration.

    1. SERVICE PRICING

    The Collect Group Limited offers multiple services – including (but not limited to) software subscription, van collections, access to shipping rates and monthly app subscription service plans. Your recurring service fees, if any, will be based on the service plan agreed by you. In addition, you are responsible for all variable and transactional costs of using the service (including but not limited to: postage, fees for private carriers, package insurance, items purchased in the online app store, if any, fees for additional users, or other special services selected) in addition to your applicable service fee, if any. Your recurring service fee, if any, will be calculated and billed based on the date you register and the terms of your offer. If you have registered for any monthly subscriptions then the monthly billing cycle ends each month after you register. For example, if you register on March 8, and you are provided with a free trial offer, the first billing cycle will begin April 8, and the second billing cycle will begin on May 8. If you cancel any subscription service in the middle of a billing cycle you will not be refunded for your service fees and your subscribed service will remain available for usage for the remainder of the billing cycle. If you register for a free offer, but wish to avoid incurring the recurring service fee, make sure to cancel your account before the free period ends. To cancel, call The Collect Group Limited customer support at 0203 744 1448 or via the dedicated account settings in your Boost Portal.

    2. ACCOUNT DURATION

    Your agreement with The Collect Group Limited commences on either (a) the date of registration as a software user, or (b) the date of commencement shown on your Service Level Agreement (SLA). The agreement shall continue indefinitely unless terminated by either The Collect Group Limited or yourself in accordance with clause (3) below.

    While The Collect Group Limited reserves the right to cancel your account for lack of use, lack of payment, or breach of these Terms, as a general matter, all The Collect Group Limited user accounts are maintained perpetually unless and until cancelled by the user. Following any account cancellation, The Collect Group Limited may maintain certain account settings and information for a period of time in the event of account reactivation. The period of time The Collect Group Limited maintains account information shall be in the sole discretion of The Collect Group Limited.

    3. ACCOUNT CANCELLATION/TERMINATION

    You may terminate or close your account at any time by providing us with 7 days notice. However, depending on the service plan you selected, certain restrictions or fees may apply, as detailed below. To cancel, you may do so by 1) accessing your online account or 2) calling The Collect Group Limited customer support 0203 744 1448, Monday – Friday, during business hours, other than bank holidays. You will be asked to verify your account information and confirm your reason for cancelling during the call.

    Portal Access Plan. You are free to end your portal access at any time.

    • If you terminate your portal access during any free trial or free use period you will not be charged any service fee(s).

    • If you have opted into any paid subscription services offered – you will not be charged for any further subscription fees at the conclusion of the current billing period (see Clause 1).

    • If you terminate any collected services then any property or products belonging to The Collect Group Limited or any third party supplier must be returned to The Collect Group Limited, Synergy House, Lawson Street, North Shields, Newcastle upon Tyne NE29 6TG within 7 days of cancellation of service. Any failure to return goods within the timeframe specified may result in further charges being applied.

    4. FREE TRIAL OFFER TERMS

    If you select to sign up for The Collect Group Limited’s “free trial” or free use period for any subscription services, then you will not be charged a service fee for the period of the free trial offer; i.e., even if you fail to cancel following the trial period, you will not incur a service fee for the trial time period. At the conclusion of the free trial, if you wish to continue service you will be billed at the appropriate agreed rate for service continuance.

    5. METHOD OF PAYMENT

    The Collect Group Limited currently accepts online payments via Stripe or other approved online payment gateway providers. Certain users will be approved to set up an automated debit from your bank account by way of Direct Debit. Acceptable payment methods are subject to change at any time. You must include correct information (e.g., the address and phone number the payment credit card issuer has on file for you) when subscribing. Incorrect information may cause delays in establishing service. All information received from you, including credit card and/or bank account information, will be treated in accordance with The Collect Group Limited’s Privacy Policy. Please note that The Collect Group Limited may receive updated information regarding your payment card account, debit card account or bank account from your financial institution and by accepting these Terms you hereby consent to such updating. For example, The Collect Group Limited may receive updated card expiration date or account number information. During account registration, The Collect Group Limited may verify that your payment card is valid for the service fees associated with your service plan.

    Where a Direct Debit account is instituted payments will be made within 7 days of the invoice date. Where a dispute arises regarding the invoice amount owing – it is your responsibility to notify The Collect Group Limited within 7 days of the invoice date.

    In the event that The Collect Group Limited does not receive payment by direct debit on the due date for payment for any reason whatsoever – all charges shall immediately become due and payable and The Collect Group Limited shall suspend all services and software access until payment of all charges has been made in full. Services thereafter may be subject to prepayment only and any continuance of Direct Debit account facilities will be at the absolute discretion of The Collect Group Limited.

    BILLING FOR FEES: The Collect Group Limited’s service fee and any other applicable fees due, including fees for postage or shipping (if applicable), will be automatically charged to account holder’s credit card, debited from the account holder’s debit card or collected via direct debit from the account holder’s bank account (as directed by the user), in the case of service and other fees alone. 

    Account holders who use The Collect Group Limited Collection or shipping label generation services, will be automatically charged the fees associated with each label generated at the time of creation. This amount will be deducted from any available credit – or, in the case of account facility – added to your weekly account balance at the time of creation.

    The billing entity for part or all of the services provided by The Collect Group Limited may be that of a subsidiary, affiliate or partner organisation of The Collect Group Limited and you hereby consent to any such billing, including changes to the billing entity from time to time.

    6. API TERMS

    The Collect Group Limited may make an API (Application Program Interface) available to Customers in The Collect Group Limited’s sole discretion. Customers may access their The Collect Group Limited account data via an API. Any use of the API, including use of the API through a third-party product that accesses The Collect Group Limited, is bound by the Terms plus the Terms of Service.

    7. ACCESS TO CARRIER RATES AND SERVICES

    Third Party Partners: Certain shipping options may be offered through The Collect Group Limited’s relationships and services, including but not limited to Yodel, Evri, Royal Mail, ParcelForce, DHL as well as dedicated collection and drop off service options through associated API service providers.

    This allows customers to access discounted rates and shipping options. The Collect Group Limited acts as an intermediary in certain instances to provide a ‘collection’ on behalf of the Customer with injection into the nearest service centre/depot for onward carriage by the chosen carrier(s).

    You agree to indemnify and hold The Collect Group Limited harmless from any losses, including all legal fees and expenses, that result from your shipment of a parcel that contains ineligible, restricted, illegal, or otherwise prohibited items. You acknowledge and agree that The Collect Group Limited has the absolute discretion to disable services from your account.

    Procedures for Pickup:

    Collection Rates: You will be provided with a unique rate card based on information you provide to The Collect Group Limited during the onboarding process, such as your location, shipment volume/weight and pickup schedule (pickup days/times and frequency). You are required to provide The Collect Group Limited with at least 72 hours’ notice if, for any pickup, your shipment volume (parcel count or weight) increases by 10% or more. 

    You may be liable for a weekly collection charge and may also be required to obtain a new rate card if your shipment volume decreases below the agreed minimum declared volume on a rolling 4 week period.

    The Collect Group Limited is not responsible for any failed collections if you fail to provide The Collect Group Limited with required notice. A request to increase the volume for each collection is at the sole discretion of The Collect Group Limited and is subject to constraints of  route planning and existing van load/weight restrictions and collection window(s)

    Scheduled Collection: Your shipment(s) must be ready to be transported at the scheduled collection time (or if a collection window is provided, at the start of the window). Your refusal to tender your shipment(s) to the driver at the scheduled collection time will be deemed to be a cancellation and may be subject to a £15 cancellation fee. You will not be assigned another collection time as a substitute. If you make arrangements with The Collect Group Limited for a collection time outside of your scheduled collection time, The Collect Group Limited reserves the right to charge you a £15 change fee.

    Cancellation: You are required to advise The Collect Group Limited of notice to cancel a scheduled collection prior to 12pm (noon) on the day of collection. If you fail to provide The Collect Group Limited with required notice, you will be charged a £15 cancellation fee.

    Drop Off: If you are using Drop Off labels generated via My Boost Portal or any of The Collect Group Limited affiliated businesses you are solely responsible for sourcing all required shipping supplies, correctly affixing the shipping labels and transporting your shipment(s) to the appropriate drop off location. All shipment(s) are to be sent in accordance with the specified carrier(s) instructions.

    Interchangeability of Services Used: The Collect Group Limited may substitute services in our sole discretion, but will generally offer substitute services that are similar to the originally selected service. If another service is used, commercially reasonable efforts will be made to maintain a similar service standard.

    Fees and Adjustments: For ad-hoc services (meaning non ‘SLA’ services) The Collect Group Limited prices and fees will be determined based upon ‘real time’ rates. Rates for services charged will be based on the rates that are available for your account at the time of label creation and may be updated by The Collect Group Limited in its sole discretion. For shipments where (a) you do not provide or provide incorrect shipping details about the parcel (such as weight, address, dimensions, dimensional weight, service type or package type), (b) shipment information is not legible, (c) the shipment has been tendered by you to the wrong carrier, or (d) the packaging is inadequate or improper, The Collect Group Limited reserves the right, at its sole discretion, to either (i) deliver the parcel(s) with a surcharge applied or (ii) return the parcel(s) to you with the cost of the return and processing of the return charged to you.

    Harmonized Tariff Schedule Codes for International Shipping: The Harmonized System Tariff code (“HS Tariff Code”) is used to classify physical goods and traded products for export to another country. The Collect Group Limited urges you to provide the HS Tariff Code that corresponds to your shipment on the Customs Form. If you do not provide a HS Tariff Code on the Customs Form, The Collect Group Limited may assign one for you. By using services provided by us, you agree that if The Collect Group Limited assigns a HS Tariff Code for you, The Collect Group Limited is not liable for any issues you have with your package, including but not limited to any additional fees or penalties you are charged or any delays or the return of your package due to the HS Tariff Code we assigned. 

    Refunds: No refunds shall be applicable for a shipment that has been provided to the carrier. In addition, no rate credits shall be applied in the event your shipment could have qualified for a less expensive rate but you did not select that rate. For SLA accounts with bespoke rate and volume agreements any labels not deleted prior to creation of the weekly invoice will be billed (whether utilised or not) and no refunds or credits will be applied retrospectively.

    Undeliverable Parcels: A parcel is considered undeliverable if (i) the recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) delivery cannot be made because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the shipment on the initial delivery attempt or reattempts, (iii) the parcel is unable to clear customs, (iv) the recipient refused to pay for duties and taxes as required by that method of delivery, (v) the shipment of the parcel would likely cause damage or delay to other shipments or goods, or cause injury, (vi) the parcel contains restricted, illegal, or otherwise prohibited items, or (vii) the parcel’s contents or packaging are damaged to the extent that re-wrapping is not possible. If the parcel is undeliverable for any reason, The Collect Group Limited may attempt to notify you and to arrange for the return of the parcel, subject to any local regulatory restrictions. Additionally, The Collect Group Limited may, in its sole discretion, return the parcel to you or destroy or dispose of the parcel. You will be liable for any and all costs, charges and fees incurred in returning or disposing of an undeliverable parcel. 

    Parcel Coverage: In the event your parcel is lost and/or damaged prior to delivery, the amount of cover you may be entitled to will be directly related to the selected service for the parcel(s) or shipment(s) affected. There are strict limitations on the timeframe for making any claim for loss or damage and these should be carefully understood prior to sending of any parcels or shipments. Additional insurance may be made available to you via the portal and is recommended where the shipment value exceeds the appropriate service level coverage.

    • Coverage is not applicable to undeliverable and rejected parcels or parcels that contain restricted, illegal, or otherwise prohibited items.

    • You should review the laws and regulations of the destination country to ensure that your parcels will not be rejected on the basis that it contains restricted, illegal or otherwise prohibited items. In the event that your parcel contains such items, the carrier or customs official reserves the right to dispose of your parcel without any compensation to you.

    Right of Inspection: You agree that The Collect Group Limited, its shipping partners, or any governmental authority including customs and security may open and inspect your shipment at any time. You acknowledge and agree that The Collect Group Limited, its shipping partners, or any governmental authority may, at its sole discretion, decide to destroy or dispose of a parcel in the event a determination is made that such destruction or disposal, as the case may be, is required.

    Sharing of Information: Notwithstanding anything in the Privacy Policy to the contrary, you consent to the disclosure of certain personally identifiable information, as well as shipping item information (including but not limited to recipient and package content information), by The Collect Group Limited and its partners to any third party shipping partner utilised as part of the selected service, and, in addition to other third parties (such as customs and revenue authorities, as well as other government agencies), in connection with the processing, export and customs clearance, and transportation of any shipment. The Collect Group Limited cannot control the privacy policies of its third party partners and their service The Collect Group Limited and you hereby waive any claim related to the disclosure of personally identifiable or shipment information.

    Delivery Timeframes: Some services may include a quoted delivery timeframe, which represents an estimate by the carrier; actual transit times may vary. Weekend days, bank holidays, delays caused by customs, delays attributable to compliance with mandatory local security requirements or other events beyond The Collect Group Limited’s reasonable control are not included when carriers quote expected delivery times in its published literature. The route and the method by which the carrier transports your shipment shall be at its sole discretion.

    Additional carrier info: Additional information about carriers, including policies governing service delivery times, weight and size restrictions, handling of lost, damaged, and undeliverable items, rates, shipment insurance, returns, and refunds can be accessed via the respective carrier website or by emailing your dedicated account manager.

    8. CONTENT COPYRIGHT

    You acknowledge that (i) content on the Site and content available through the Services is protected by copyrights, trademarks and other intellectual and proprietary rights (“Rights”); (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, the Terms and applicable copyright, trademark and other laws govern your use of such content. Any other use, including but not limited to the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Site is strictly prohibited.

    9. PATENTS

    Nil at time of publication

    10. TRADEMARKS

    The Collect Group Limited and associated trading names and domain names are trademarks of The Collect Group Limited in the United Kingdom and/or other countries. The Collect Group Limited and trading names may not be used in connection with any product or service that is likely to cause confusion among your customers, or in any manner can be interpreted as business disparagement. All marks not owned by The Collect Group Limited are the property of their respective owners. You may not use, and nothing contained on the Site or in these Terms grants, by implication, waiver, estoppel or otherwise, any right to use, any trademark displayed on the Site without the written permission of The Collect Group Limited or the respective owner of such trademark, service mark or logo.

    11. USE OF SITE

    This Site, any portion of this Site, and any materials made available by The Collect Group Limited through the Site, may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by The Collect Group Limited. The Collect Group Limited reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Collect Group Limited believes that a user’s conduct violates applicable law or is harmful to the interests of The Collect Group Limited. Any use of content or descriptions; any derivative use of this Site or its contents; and any use of data mining, robots, or similar data gathering and extraction tools are strictly prohibited. In no event shall the user frame any portion of the Site or any content contained therein. By using this Site, you agree that you will follow all applicable laws and regulations.

    12. COPYRIGHT INFRINGEMENT

    The Collect Group Limited respects others’ intellectual property. Copyright infringement will not be tolerated. If you believe that your work has been copied in a way that constitutes copyright infringement, please alert us immediately.

    13. SOFTWARE AVAILABLE ON THE SITE

    Software that is made available from the Site (“Software”) is the copyrighted work of The Collect Group Limited and/or its suppliers. Your use of the Software is governed by the Terms. You may not use any Software or the Site unless you first agree to the Terms, after which The Collect Group Limited hereby grants to you, the user, a personal, non transferable licence to access the Software for viewing and otherwise using the Site in accordance with these Terms, and for no other purpose, provided that you keep intact all copyright and other proprietary notices contained in the Software. All Software is owned by The Collect Group Limited and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may cause severe civil and criminal penalties. Violators will be prosecuted to the fullest extent. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY SERVER OR OTHER LOCATION FOR REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. You agree not to export or re-export the Software, directly or indirectly.

    Software usage is subject to compliance with the Terms and is provided for no additional consideration on a non-transferable, limited, revocable, royalty-free basis.

    14. LIMITATION OF LIABILITY

    IN THE EVENT THE COLLECT GROUP LIMITED IS FOUND TO BE RESPONSIBLE TO YOU FOR DAMAGES IN ANY WAY RELATING TO THIS SITE, THE SERVICES, OR THE SOFTWARE, YOU AGREE THAT THE COLLECT GROUP LIABILITY TO YOU WILL NOT EXCEED YOUR PREVIOUS MONTH’S SUBSCRIPTION COSTS (IF ANY APPLY) FOR SERVICES DURING THE PERIOD IN WHICH YOU INCUR SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. THE COLLECT GROUP LIMITED IS NOT LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOST PROFITS OR LOST BUSINESS OPPORTUNITIES), PUNITIVE OR EXEMPLARY DAMAGES, THE COST OF ALTERNATIVE SERVICES, OR LEGAL FEES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.

    You should note that, in some circumstances, the liability of a carrier is limited under the Convention of the Unification of Certain Rules Relating to International Carriage by Air (Warsaw, 12 October 1929), Convention of the Unification of Certain Rules Relating to International Carriage by Air (Montreal, 28 May 1999) and the Convention on the Contract for International Carriage of Goods by Road (Geneva, 19 May 1956) or similar international conventions.

    15. DISCLAIMER

    THIS SITE, SERVICES, AND SOFTWARE ARE PROVIDED BY THE COLLECT GROUP LIMITED ON AN “AS IS” BASIS. THE COLLECT GROUP LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR SOFTWARE, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE AND THE SOFTWARE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COLLECT GROUP LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COLLECT GROUP LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, THE SERVICES, OR THE SOFTWARE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. THE COLLECT GROUP LIMITED DOES NOT PROMISE OR GUARANTEE UNINTERRUPTED OR ERROR FREE SERVICE.

    16. LINKS TO THIRD PARTY WEBSITES

    The Collect Group Limited and affiliated websites may contain links to third party websites (“Linked Websites”). The Linked Websites are not under the control of The Collect Group Limited and The Collect Group Limited is not responsible for the contents of any Linked Website, including without limitation any link contained in a Linked Website, or any changes or updates to a Linked Website. You should contact the site administrator or webmaster for those Linked Websites if you have any concerns regarding such links or the content located on such Linked Websites. You are responsible for following the terms and conditions of all Linked Websites, including carriers and other third party The Collect Group Limiteds of services.

    17. DISPUTE RESOLUTION; AGREEMENT TO ARBITRATION; AND CLASS WAIVER

    You and The Collect Group Limited agree that, except as provided below regarding small claims court proceedings, any dispute, claim or controversy arising out of or relating in any way to the The Collect Group Limited services, Site, your account(s), offers, user interfaces, our Privacy Policy or our privacy practices generally, these The Collect Group Limited Terms, and this “Agreement to Arbitrate,” shall be determined by binding arbitration. Arbitration is more informal than litigating in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. YOU AGREE THAT, BY AGREEING TO THESE TERMS THAT YOU AND THE COLLECT GROUP LIMITED ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. This arbitration provision shall survive termination of these Terms and the termination of your The Collect Group Limited account(s).

    18. NO UNLAWFUL OR PROHIBITED USE

    As a condition of your use of this Site, you warrant to The Collect Group Limited that you will not use the Site for any purpose that is unlawful or prohibited by these Terms, or the laws and regulations of the jurisdiction in which you are located or to which your envelope or parcel was sent. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the Site. The Collect Group Limited reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at The Collect Group Limited’s sole discretion.

    19. INDEMNIFICATION

    You agree to defend, indemnify and hold harmless The Collect Group Limited, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Site, Services, and Software; (ii) your violation of any term of these Terms; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your submissions caused damage to a third party. This defence and indemnification obligation will survive these Terms and your use of the Site.

    20. MATERIALS PROVIDED TO THE SITE

    Users of the Site may post comments, reviews, and other content and submit suggestions, ideas, or other information, provided the content does not contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or hateful content or content which is racially, ethnically or otherwise objectionable, or content which infringes upon the rights of any third party. You agree not to impersonate any person and/or other entity or communicate under a false name or a name that you are not entitled or authorised to use. The Collect Group Limited has the right (but not the obligation) to remove, prohibit, edit or discontinue any content on the Site, including content that has been posted by users.

    The Collect Group Limited does not claim ownership of the materials you provide to The Collect Group Limited (including feedback and suggestions) or post, upload, input or submit to The Collect Group Limited or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting The Collect Group Limited, its affiliated companies and necessary sublicensees a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to use your Submission in connection with the operation of their businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, reformat, prepare derivative works of, and otherwise exploit your Submission; and to publish your name in connection with your Submission. No compensation will be paid for the use of your Submission, as provided herein. The Collect Group Limited is under no obligation to post or use any Submission you may provide and may remove any Submission at any time at The Collect Group Limited’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission, you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions and that your Submission is not based on, or derived from, the proprietary information or items of a third party.

    21. GOVERNING LAW

    The Collect Group Limited’s offices in the United Kingdom provide the Services under these Terms.

    22. GOVERNMENT USERS RESTRICTED RIGHTS

    Use, duplication, or disclosure by the Government is subject to restrictions as set forth in applicable laws and regulations. Use of the Site, Services and/or Software by the Government constitutes acknowledgment of The Collect Group Limited’s proprietary rights in them. The Site and Software may contain other proprietary notices and copyright information which should be observed.

    23. PROHIBITED ACTIVITIES

    You shall not transmit to The Collect Group Limited or upload to this Site or the Software any Harmful Code or use or misappropriate the data on this Site for your own commercial gain. “Harmful Code” shall mean any software (sometimes referred to as “viruses,” “worms,” “trojan horses,” “time bombs,” “time locks,” “drop dead devices,” “traps,” “access codes,” “cancelbots” or “trap door devices”) that: (a) is intentionally designed to damage, disrupt, disable, harm, impair, interfere with, intercept, expropriate or otherwise impede in any manner, any data, storage media, program, system, equipment or communication, based on any event, including for example but not limited to (i) exceeding a number of copies, (ii) exceeding a number of users, (iii) passage of a period of time, (iv) advancement to a particular date or other numeral, or (v) use of a certain feature; or (b) would enable an unauthorised person to cause such result; or (c) would enable an unauthorised person to access another person’s information without such other person’s knowledge and permission.

    You may not use your password or API keys for any unauthorised purpose. You may not use the Site, Services, or Software for activities that:

    1) violate any law, statute, ordinance or regulation relate to sales of (a) narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (d) items that promote hate, violence, racial intolerance, or the financial exploitation of a crime, (e) items that are considered obscene, (f) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, (g) certain sexually oriented materials or services, or (h) ammunition, firearms, or certain firearm parts or accessories, or (i) certain weapons or knives regulated under applicable law;

    2) relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs, (c) are associated with purchases of real property, annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f), are associated with the following Money Service Business activities: the sale of traveller’s checks or money orders, currency exchanges or check cashing, or (g) provide certain credit repair or debt settlement services;

    3) involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent;

    4) violate applicable laws or industry regulations regarding the sale of (a) tobacco products, or (b) prescription drugs and devices;

    5) involve gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not it is legally defined as a lottery) and sweepstakes unless the operator has obtained prior approval and the operator and its customers are located exclusively in jurisdictions where such activities are permitted by law.

    24. TERMS REGARDING 3RD PARTY SHIPPING INSURANCE

    The Collect Group Limited may provide shipping insurance through a third party company. You agree that The Collect Group Limited is in no way responsible for any loss, liability, claim, or demand that relates to this insurance or any affiliated services.

    You are solely responsible for ensuring that listings you add insurance to are covered under the applicable coverage, terms, conditions, and exclusions.

    25. TERMS RELATED TO EUROPEAN UNION DATA SUBJECTS

    Additionally, if: (a) you are established in the European Union (“EU”); (b) you provide goods or services to customers in the EU; or (c) you are otherwise subject to the requirements of the EU General Data Protection Regulation (“GDPR”), The Collect Group Limited’s collection, use and storage of the Personal Data of any EU Data Subject is also subject to the following rules. All defined terms, not otherwise defined herewith shall be interpreted in accordance with the GDPR.

    Before you provide Personal Data of your customers or that of other individuals to The Collect Group Limited in order for The Collect Group Limited to provide services, you must be in compliance with the GDPR.

    You consent to The Collect Group Limited Processing, and/or as a joint Data Controller, with you, of controlling the Personal Data of you and your customers, for the purpose of it providing the services. The Collect Group Limited may share the Personal Data with its agents or subcontractors or affiliates or other third party service The Collect Group Limited for the sole purpose of providing or improving the services.

    In relation to any Personal Data provided by you to The Collect Group Limited:

    (i) You warrant, undertake and confirm that it has grounds for sharing the Personal Data with The Collect Group Limited as envisaged;

    (ii) You process and control the Personal Data in compliance with all applicable laws;

    (iii) You consent to its use and you have obtained any necessary consents from the receiver of the goods (your customer) as required under the GDPR to pass to The Collect Group Limited the details required to complete the services requested, including but not limited to name, address, email address, mobile telephone number, and contents of package;

    (iv) You have made your customers aware that The Collect Group Limited may use such details to enhance the delivery process for your customers and it may use notifications and geodata for that purpose. This may involve The Collect Group Limited sharing such details with limited third parties’ data processors, for the purpose of completing the requested services; and

    (v) You have told your customers that you use The Collect Group Limited’s services, and given them a link to our privacy policy.

    Personal Data of EU Data Subjects that originates in the EU will be stored in the EU. As part of providing the services, this Personal Data may be transferred to other regions, including the United States, subject to appropriate conditions provided for in Chapter V of the GDPR, such as the European Commission Standard Contractual Clauses.

    Processing Personal Data of EU Data Subjects

    The Collect Group Limited may act as a joint Data Controller with you as well as a Data Processor for the Personal Data of EU Data Subjects in the course of providing services to you, The Collect Group Limited will:

    • Process the Personal Data as a Data Processor, only for the purpose of providing the services in accordance with documented instructions from you (provided that such instructions are commensurate with the functionalities of the services), and as may subsequently be agreed to by you. If The Collect Group Limited is required by law to Process the Personal Data for any other purpose, The Collect Group Limited will provide you with prior notice of this requirement, unless The Collect Group Limited is prohibited by law from providing such notice;

    • Notify you if, in The Collect Group Limited’s opinion, your instruction for the processing of Personal Data infringes the GDPR;

    • Notify you promptly, to the extent permitted by law, upon receiving an inquiry or complaint from a Data Subject or Supervisory Authority relating to The Collect Group Limited’s Processing of the Personal Data;

    • Implement and maintain appropriate technical and organisational measures to protect the Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorised or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected;

    • Notify you promptly upon becoming aware of and confirming any accidental, unauthorised, or unlawful processing of, disclosure of, or access to the Personal Data; and

    • Ensure that its personnel who access the Personal Data are subject to confidentiality obligations that restrict their ability to disclose Personal Data.

    In the course of providing the services, you acknowledge and agree that The Collect Group Limited may use subprocessors to Process the Personal Data. The Collect Group Limited’s use of any specific subprocessor to process the Personal Data must be in compliance with the GDPR and must be governed by a contract between The Collect Group Limited and subprocessor.

    You agree to fully indemnify The Collect Group Limited, for any costs, fees, fines, and professional fees incurred due to a breach by you of the provisions of this Section.

    26. MISCELLANEOUS

    The following miscellaneous terms are fully applicable and important. Please read them with the same degree of care you read the preceding provisions.

    ACCOUNT ACCESS: All transactions from your account are your responsibility. Please be mindful of who is given access to the account, as the account holder is responsible for all charges incurred.

    ACCOUNT DELINQUENCY: If you fail to pay any subscription fees or account invoices, or you maintain a negative account balance, The Collect Group Limited may elect, in its sole and absolute discretion, to terminate your account. In this event, in addition to all other fees due and owing, The Collect Group Limited may charge a £15.00 processing fee.

    AUTHORITY: By completing the registration process, you agree to pay all fees incurred on your account in accordance with the terms of the service plan selected by you. If you change service plans or your account is automatically converted pursuant to this section of Terms, you agree to be bound by the payment terms of the new plan. If a The Collect Group Limited account is established for a business or other entity, the person establishing the account represents that he or she has all necessary authority to establish an account with The Collect Group Limited on behalf of the business or other entity who is the responsible account holder.

    COLLECTION: Each party agrees that if timely payment by the other of any amounts due is not made, the aggrieved party may pursue the claim directly or assign such claim for collection, and the collection agency may pursue the collection of the past due amounts and any interest or cost of collection permitted by law.

    CREDIT VERIFICATION: The Collect Group Limited reserves the right to verify the credit of all persons or companies applying for services.

    NO SUBLICENSE OR THIRD PARTY USE: You may use your The Collect Group Limited account for transactions for your own direct use. The Collect Group Limited does not grant the right to sublicense, resell, offer, or utilise any The Collect Group Limited products or services such that The Collect Group Limited products or services are stored, loaded, installed, combined, integrated or displayed as part of a product or software offering (including as part of an application programming interface) of yours to other third party products and services. The Collect Group Limited does not allow you to sublicense, resell, offer, or utilise The Collect Group Limited products or services to third parties (including customers of yours). If The Collect Group Limited determines, in its sole and absolute discretion, that you have violated the foregoing limitations, The Collect Group Limited reserves the right to immediately suspend or terminate your service/account (without notice).

    ORDER ACCEPTANCE/REJECTION: The Collect Group Limited reserves the right at any time after receipt of an order for products or services to accept or decline the order for any reason.

    RELOCATION: You agree to provide updated address information to The Collect Group Limited in the event of relocation.

    RETURNS: Any applicable returns billing will be invoiced once any subsequent returns fees have been advised from the appropriate carrier(s). The time frame for returns billing can differ and you agree that The Collect Group Limited may bill on an indefinite basis for returns processed through the carrier network as and when the information comes to hand.

    SALES AND VALUE ADDED TAXES: You are responsible for the payment of all sales, use, VAT, or other taxes owed on products or taxable items utilised regardless of whether such taxes are collected by The Collect Group Limited at the time of purchase.

    SEVERABILITY: If any provision of these Terms is held to be invalid or unenforceable, such provision will be deemed to be restated to reflect as nearly as possible the original intention in accordance with applicable law, and the remainder of the Terms will remain in full force and effect. These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of the Terms will be effective only if in writing and signed by The Collect Group Limited. The failure to enforce any right under these Terms shall not be a waiver of the provision or the right to enforce it at a later time.

    THIRD PARTY TERMS AND CONDITIONS: You are responsible for following the terms and conditions of all carriers and partners accessed through the Site. Please visit each individual website to obtain and review their terms and conditions and privacy policies. Use of carrier or partner services via the The Collect Group Limited platform is at your own risk. The Collect Group Limited is not responsible for your use of such services. Your use of carrier or partner services is as a direct customer of the specific carrier or partner of your choosing and you agree to be bound by the terms and conditions and/or privacy policies of that carrier or partner for use of services, including the payment of any fees associated and a carrier’s right to open, inspect and assess your package before and after collection.

    SITE MISTAKES: Although we make reasonable efforts to provide accurate pricing information and product descriptions, pricing mistakes, typographical errors or mistakes regarding product availability may occur. We reserve the right to correct such mistakes and errors.

    VIOLATIONS OF LAW: The Collect Group Limited services may not be used in violation of any law or in any way that interferes unreasonably with others’ use of the services.

    APPENDIX A – Additional Terms Related to The Collect Group Limited Carrier Services

    This Appendix A to the The Collect Group Limited Terms of Service (“Terms”) is applicable for all The Collect Group Limited Carrier Services users. If there is a conflict between the Terms and Appendix A, the terms of Appendix A shall control. All defined terms not herein defined are defined in Terms.

    The Collect Group Limited Carrier Services will allow you to maintain an account balance with The Collect Group Limited, such that The Collect Group Limited on your behalf can make payment for various carriers and services, using rates provided to The Collect Group Limited by the carriers or partners of The Collect Group Limited. You hereby authorise The Collect Group Limited to maintain a carrier account for you that will only be valid on The Collect Group Limited Carrier Services platform and will not be portable or transferable outside The Collect Group Limited Carrier Services, unless allowed by The Collect Group Limited and the individual carrier, at their sole discretion. Prior to accessing each carrier through The Collect Group Limited Carrier Services, you must accept any terms and conditions required by such carrier for their services. You are not required to accept accounts from each carrier offered by The Collect Group Limited Carrier Services, as you will be able to opt out of any carriers that you do not intend to use, or for which you have a pre-existing relationship. You may use your own account number, not created through a relationship with The Collect Group Limited, within The Collect Group Limited Carrier Services upon payment of the applicable subscription fee. Notwithstanding anything in this Appendix A to the contrary, all applicable carrier rules and terms shall be applicable for the services provided and The Collect Group Limited accepts no liability or responsibility for the failure of delivery or failure of the services of any carrier.

    1. YOUR COLLECT GROUP LIMITED ACCOUNT

    You must pay for any variable transactional fees including, among other things, app subscription fees, shipping, duties and fees, and package insurance purchased in addition to any applicable service fee. To use The Collect Group Limited for any mailing and shipping services, you must pre-fund your The Collect Group Limited account in an amount equal to or greater than the mailing or shipping service to be purchased or be approved for credit terms which will become payable weekly via Direct Debit. All purchases, debits and adjustments will be reflected in your The Collect Group Limited account balance and in the case of credit terms – via your weekly invoice(s). Please note that your The Collect Group Limited account is managed by The Collect Group Limited and although our records will account for the amounts that you have posted, the funds are maintained in a pooled account. In the event of any losses, failure or other insolvency of the bank used, The Collect Group Limited may be afforded insurance on the account, (individual account holders are not entitled to such insurance) and The Collect Group Limited may then allocate any insurance proceeds for all account holders; however, you may not be entitled to receive a refund of all amounts posted with The Collect Group Limited. In the event of any failure or insolvency of The Collect Group Limited, because the amounts held in your The Collect Group Limited account are not insured, they may not be fully refunded.

    The Collect Group Limited account will be used to fund purchases by users of The Collect Group Limited Carrier Services including postage and shipping charges from carriers. 

    You acknowledge and agree that The Collect Group Limited controls all mailing and shipping transaction pricing through The Collect Group Limited user account. The Collect Group Limited business partners, including mailing and shipping carriers, consolidators, resellers, wholesalers, among others, provide certain rates that may be made available through The Collect Group Limited Carrier Services by The Collect Group Limited in its sole and absolute discretion.

    We do not always provide the lowest rates that may be available for your transaction, as rates are dependent on the service you choose and a variety of factors driven by your actions in using our software and by decisions from The Collect Group Limited and other business partners of The Collect Group Limited. You agree to the rate provided and displayed at the time of the transaction, as that amount may fluctuate. No refunds shall be applicable to transactions that could have been obtained at a less expensive rate, unless the transaction qualifies for a refund as provided for elsewhere in our terms.

    In addition, you agree to not offer, sell or allow the use of the rates provided to you through The Collect Group Limited Carrier Services, or shipping labels created using the rates provided to you through The Collect Group Limited Carrier Services , to any other entity or party without our express written consent.

    2. ACCOUNT FUNDING

    To use your account for mailing and shipping transactions and other extra services, you must pre-fund your The Collect Group Limited user account in an amount equal to or greater than the funds needed for your recurring service fee and the mailing or shipping transaction to be purchased. All purchases and debits will be reflected in your The Collect Group Limited user account once the transaction clears. Clearance times vary by financial institution. You are allowed to print or create labels up to the amount of pre-funding in your account, as long as all service fees have been paid. As a The Collect Group Limited Carrier Services user, you may also be charged a preset ‘top up’ amount each time the balance available in The Collect Group Limited Carrier Services is not sufficient to pay for the transaction you request. The minimum preset amount is £10 and the maximum is £500. Higher auto pre-funding amounts may be set within the The Collect Group Limited Site. If credit terms are agreed – you must maintain a clear account balance in line with the invoice terms to continue use of our service.

    If any service fee payment cannot be completed successfully, your account will be suspended until payment is made. You will be notified that your service has been temporarily suspended until all past balances have been paid. You may reload your account as often as you like so long as you do not exceed the maximum balance on your account. Auto-funding your account may also be permitted. The minimum purchase (to fund your account) and the maximum purchase, if any, varies by service program.

    If your account balance becomes negative, you authorise The Collect Group Limited to automatically charge your payment method or seek reimbursement so that the account balance is no longer a negative number (to cover previously selected mailing and shipping transactions or other requested purchases with The Collect Group Limited). This charge may apply whether you are a current, active, The Collect Group Limited customer, or whether you have already cancelled your account.

    3. COST ADJUSTMENT TRANSACTIONS

    If you conduct a transaction with The Collect Group Limited Carrier Services that is paid only when the label is used or if it is determined by The Collect Group Limited or a carrier partner of The Collect Group Limited that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a shipment due to an underreporting of weigh, length or volume), The Collect Group Limited may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. The Collect Group Limited also has the right, in its sole discretion, to make adjustments for surcharges, duties and fees determined by the carriers or the country shipped to. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, in our complete discretion, we may either, (i) charge the method of payment on file for the shortfall or (ii) your account may be suspended until you fund your account to cover all outstanding payments.

    4. CREDIT FOR UNUSED SHIPPING LABELS

    You may delete unused labels from the software prior to the date of weekly invoice if your account allows credit terms – and for ‘Boost’ account services only. For credit term and pre-paid accounts, where labels are created via any API source – any labels created are binding and final. No refunds will be given.

    TIME LIMIT: You must delete any labels for Boost account services prior to 11:59PM GMT Sunday to avoid billing for labels that are unused. Any failure to complete the deletion of any label prior to this time will result in a charge being applied to your weekly invoice.

    SCAN DATA ON DELETED LABELS: All transactions are closely monitored by The Collect Group Limited. Any labels which are initially deleted and then later scanned through the parcel network will be charged at the rate as at the time of initial network scan. All charges will be accompanied by a logged ‘tracking ID’ for completeness of claim and will be either deducted from your account balance (in the case of pre-pay) or added to your next weekly invoice (where credit terms have been extended).

    5. PAY-ON-USE SHIPPING LABELS:

    The Collect Group Limited do not offer ‘pay-on-use’ shipping labels. All labels are billed upon printing (not on network or carrier scan)

    Termination: Even after your account is terminated (by you or The Collect Group Limited), you must still pay for any Pay-On-Use labels that are scanned before the labels’ expiration dates.

    6. CARRIER AND PARTNER TERMS

    You agree to be bound by the terms and conditions of each carrier and partner accessed through the The Collect Group Limited platform, and must accept such terms and conditions prior to using such carrier’s or partner’s services. Please note that each carrier and partner may change their terms and conditions within their sole discretion, and we strongly suggest that you visit each carrier’s and partner’s website regularly, to familiarise yourself with each company’s individual terms and conditions, as well as any potential changes, prior to using each service.

    Where you opt for a no signature or Non-POD (proof of delivery) service, the carrier may deliver by leaving a consignment in a safe place. Delivery is deemed to have taken place when the consignment has been left in the safe place. The Collect Group Limited shall have no liability for loss or damage occurring before, during or after delivery of any goods.

    7. SURCHARGES FROM CARRIERS

    The Collect Group Limited reserves the right to pass on surcharges in connection to provision of services or where it is deemed appropriate to recover costs associated with operational, national, international or industry-wide situations. 

    Surcharges may be levied by the carrier(s) where there are discrepancies between the data provided at the time of label creation and the scan information received during transit through the carrier(s) network. All surcharges are payable in line with this agreement and further use of the services is subject to payment of the same.

    SUPPLEMENTAL TERMS FOR ADDITIONAL SERVICES

    In addition to the The Collect Group Limited Terms of Service (as may be amended, the “Terms”) applicable to the Site, Software and Services generally, the following terms and conditions (these “Supplemental Terms”) apply to your access to and use of the additional features and Services described in these Supplemental Terms (the “Additional Services”). By placing an order for an Additional Service; clicking to accept these Supplemental Terms; or using, enabling, or accessing an Additional Service, you agree to and consent to these Supplemental Terms, which shall become a part of the Terms. If there is a conflict between the Terms and these Supplemental Terms, these Supplemental Terms shall control with respect to your use of the applicable Additional Service. All defined terms not herein defined are defined in Terms.

    If you do not agree to be bound by (or cannot comply with) these Supplemental Terms, you agree that your sole remedy is to cease using the applicable Additional Service. Your continued use of an Additional Service constitutes your agreement to be bound by these Supplemental Terms with respect to such Additional Service, including any modifications, amendments, or supplements hereto.

    1. GENERAL TERMS FOR ADDITIONAL SERVICES

    1.1 Licence. Subject to these Supplemental Terms and the Terms, The Collect Group Limited grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the applicable Additional Service through your The Collect Group Limited account.

    1.2 Eligible The Collect Group Limited Accounts. Access and use of the Additional Service requires that you have an active and valid The Collect Group Limited account. The Collect Group Limited may require you to upgrade the service plan for your The Collect Group Limited account to be eligible to access or use an Additional Service. “Free trial” or other promotional accounts are not eligible to access or use an Additional Service; if your The Collect Group Limited account is still in a “free trial” or promotional period, your The Collect Group Limited account will be converted automatically to the service plan set forth in your offer for the applicable Additional Service. By enabling, accessing, or using an Additional Service, you authorise The Collect Group Limited to upgrade or convert your The Collect Group Limited account to the service plan set forth in your offer for such Additional Service and you agree to the terms and conditions of such service plan, including the applicable recurring service fee, which will be billed in accordance with the Terms.

    1.3 Termination. The Collect Group Limited reserves the right to terminate your access to an Additional Service at any time. You may terminate an Additional Service in the manner described in the terms for such Additional Service below. Termination of your underlying The Collect Group Limited account will automatically terminate your ability to access or use Additional Services. However, termination of an Additional Service by itself will not terminate your underlying The Collect Group Limited account or any other Services provided to you by The Collect Group Limited, and in such case, you will continue to be billed, and will pay for, the Services (other than the terminated Additional Service). Provisions of these Supplemental Terms which by their nature should survive termination or expiration to be given full effect, will survive such termination or expiration of these Supplemental Terms. Following any termination or expiration of an Additional Service, The Collect Group Limited may maintain certain account settings and information for a period of time in the event of re-activation. The period of time The Collect Group Limited maintains such information shall be in the sole discretion of The Collect Group Limited.

    1.4 Consents. You represent, warrant, and covenant to The Collect Group Limited that you own or otherwise have and will continue to have any necessary rights and consents in and relating to any data processed or transmitted through an Additional Service (including any data received from or shared with third parties through an Additional Service) so that your use of such Additional Service does not and will not infringe, misappropriate, or otherwise violate any intellectual property rights, privacy rights, or other rights of any third party or violate any applicable laws.

     

    1.5 Modifications. The Collect Group Limited may modify any Additional Service, its available features and functionality, or any part thereof for any reason, without notice and at any time. Your use of an Additional Service is at your sole risk. You acknowledge that your purchase of an Additional Service is not contingent on the delivery of any future functionality or features or dependent on any oral or written public comments made by The Collect Group Limited regarding future functionality or features.